facilities management, should be directed to Brian Gaddie.
Mr. Abarca asked for an update on the situation causing long lines at the
Historic Truman Courthouse. Mr. Schulte said they have been managing the
lines fairly well and are adding staff. Gail McCann Beatty, Director of
Assessment, said she has consistently requested more space for her staff
to work. The two buildings, 1300 Washington and the Historic Truman
Courthouse, need to be retrofitted to provide enough space and windows to
assist customers. They have seen 8,000 more people during the first quarter
of this year than last year. They see over 5,000 people a month and receive
more than 5,000 emails every month. They need more space, more staff,
more windows to serve the citizens of Jackson County. Mr. Abarca said
reviewing funding for the Assessment Department over previous years, the
Legislature has provided more funding, but nothing has changed. Ms.
McCann Beatty said the department has greatly changed. When she started
the department only had 58 staff members. There were not enough staff to
complete any functions because previous administrations cut staff in half.
There was not a functioning CAMA system. There had not been a
parcel-by-parcel review since 2005. Money was spent to upgrade these
systems. In 2019 there were no meetings with the public because there was
no space to do so. The staff moved to 1300 Washington and set up on
temporary tables to be able to meet with the citizens of Jackson County.
They now have about 100 members in the Assessment department. She
said properties in Jackson County are closer to market value than they have
ever been. She said it is incorrect to say the Assessment Department has
not made progress.
Mr. Abarca said he thinks taxpayers would see things differently. He asked if
there was still staff at 1300 Washington. Ms. Beatty answered yes. Mr.
Abarca asked why Assessment does not take customers at the Washington
location. Ms. Beatty said there is no vault for the Collection Department to
keep money collected or customer windows at 1300 Washington. The
building needs to be renovated. She would gladly move her staff and the
Collection Department to 1300 Washington, but the space needs
renovations. Mr. Schulte said the approximate cost for complete renovation
of the building is $17 million.
Jeanie Lauer, County Legislator, asked about the situation with expired
tags. Ms. Beatty said the state is cracking down on expired tags. One night
the police department issued 200 citations for expired tags. Since people
renew tags every two years there is a significant number of people that wait
until their tags are due to pay their taxes. This forces them to come to the
office because of the changes to their account.
Jeanie Lauer said the Assessment Department director and staff will