with other Missouri counties. Most are hoping the Missouri General
Assembly will clean up the bill next year. Many people believe enacting
the bill will result in heated lawsuits and litigation by school districts and
other jurisdictions.
Manuel Abarca IV asked about the process for taxpayers to make a
Sunshine request of the Assessment Department regarding how the
department determined their value. Bryan Covinsky said the Assessment
Department responds to its own Sunshine requests. Theresa Bullington,
Assistant County Counselor, said she handles the GovQA software
system the County uses for Sunshine requests. The law states there
must be a response within three days, but when a request will take longer
than three days, the law allows the County to provide an estimate of how
long the request will take. Assessment Department staff have notified
those requests that it will take 30 days to respond. The system has had
487 requests in the last three days. A total of 1,900 requests have been
submitted through the system.
Sean Smith, County Legislator, asked if a taxpayer waives their right to
an appeal, do they still receive notice of the hearing date. Theresa
Bullington said they do. Mr. Smith said he does not think it is fair for
appellants to not receive information and comps used to determine their
value prior to the hearing. Mr. Covinsky said the appellants have the
opportunity to present their evidence at the hearing. Both sides are given
consideration by the Board of Equalization in its decision process. Troy
Schulte said appellants can ask for a continuance and that will normally
be granted.
Jeanie Lauer, County Legislator, asked about issues with the phone. Mr.
Schulte said there have been ongoing issues with the phone system,
setting extended hours and other customer service problems. Tyler
Technologies stopped handling customer service on July 10, so now the
County has a better opportunity to control the customer service aspects.
Venessa Huskey, County Legislator, asked about assistance for senior
citizens. Mr. Schulte said the County will do whatever is needed to assist
senior citizens who have issues with technology or attending a hearing.
Donna Peyton, County Legislator, asked if fees were being assessed
against people making Sunshine requests through GovQA. Theresa
Bullington responded that the Assessment Department has not assessed
any fees for its requests.
Manuel Abarca IV asked the Administration what its standard for
excellence is. Mr. Schulte said they continue to get things corrected as
fast as possible. They experienced a compression issue when the value
data was late coming from the contractor. They had hoped to have a four
to five month process to review values. That timeframe was compressed.
Mr. Abarca asked about the options to hold back payment on the contract
with Tyler Technologies. Mr. Schulte said he would review the contract